We who provide the site www.venturedesign.se are Venture Design AB, org. No. 556787-4424, 352 46 Växjö, Sweden. In order to purchase product(s) or register a user account with us, you must be 18 years old. If you are under 18 years of age, you must have a guardian's approval, we refer to the Parent Code. By registering a user account with us, purchasing product(s) from our range, you accept our General Terms and Conditions applicable at any time and thereby certify that the information you provide about yourself is correct. We reserve the right to change these terms and conditions without notifying you in advance if there are reasons for this. The version of the terms and conditions that you accept at the time of your order applies to your purchase.
Telephone customer service:
+46 470 55 40 00
Opening hours customer service:
Monday to Thursday: 9:30 - 15:00.
Friday: 10:00 - 14:00.
Office visiting address:
Storgatan 68, 352 46 Växjö
Prices and fees:
Our prices and fees may change based on circumstances beyond our control, examples of this may be due to changes in VAT, changes in raw material prices or currency changes. All prices include VAT of 25%. If the VAT changes, we reserve the right to adjust our fees and prices by the corresponding amount.
The checkout shows which delivery options and which delivery times are offered for your particular order, based on the type of item and where you live. See current prices below.
Order value below SEK 2,000 / shipping fee SEK 49
Order value over SEK 2,000 / shipping cost SEK 349
Return fee (service point) SEK 45
Return shipping for goods with greater weight or volume (Home delivery) + SEK 195
Fee for unredeemed packages SEK 199
Delivery takes place to the plot boundary if you live in a villa and to the property's outer gate if you live in an apartment.
Payment method (Finance)
In connection with your application for payment by invoice or account with us, we use your social security number to check your credit status and your address. The usual credit check is carried out, and this generates an inquiry copy. This letter will be sent to you from the credit reporting company we work with. In case of orders exceeding your previously granted limit, a higher purchase limit can be granted. We offer these payment methods:
The delivery options vary depending on where you live and what you have ordered, we only deliver within Sweden. It is important that your address is correct and that your contact information is correct before you approve the order, as it is not possible to correct this information once your order has been placed. If your order is split into several deliveries, a shipping fee for each delivery will be charged. We have the following delivery methods:
Right of withdrawal
According to current legislation, you have a 14-day right of withdrawal. The right of withdrawal is valid for 14 days from the day you received your item, or if delivery of items on separate occasions receives the last item in an order. With a few exceptions, to the extent necessary to determine the product's properties and function, you have the right to open the packaging and try/examine the product you have purchased. The right of withdrawal is valid for all of our goods.
Within 14 days, if you want to exercise your right of withdrawal, you must notify us within 14 days. If the deadline expires on a Saturday, Sunday or holiday, it is extended to the following weekday. After this you have 14 days to send your order back to us. For instructions on how to use the right of withdrawal, you can find this information under "Return Policy" on our website. See link: https://venturedesign.se/page/returnera-varor.
Your item must be unused with all labels and packaging in original condition when your return is made.
When you contact us, you need to be clear that you want to use your right of withdrawal and to avoid errors and delays, we would like you to state: Order number, customer number and other relevant information in the email you send us. When contacting us via email, you will receive a confirmation that your email has been received. Please note that it is not considered that you use the right of withdrawal if you only refrain from collecting your delivery, without giving us a clear message about this. Your delivery is automatically sent back to us after the specified time, but you will then be charged an unredeemed fee of 199 SEK. When returning, a return fee of 45 SEK per package is always charged, and when returning larger/heavier goods, return shipping of 195 SEK per package is also charged.
Reimbursement is made as soon as possible and no later than within 14 days of receiving your notification that you wish to exercise your right of withdrawal. Until we have received your return, we have the right to delay the refund until your return has arrived in our warehouse. If your handling of the goods meant a reduction in value of the same or if the original box is missing or destroyed, a deduction for reduction in value can be made, the deduction is assessed on a case-by-case basis. In the event of a refund, this will be done via the same payment method that you used at the time of the order. When reimbursing via your bank card, it takes a few extra days before you see the money in your account due to the bank's handling time.
Right of return
Your right of return applies up to 30 days when you buy from us, the right of return applies to all our articles that you find on our website. There are some exceptions where you have the right to open the packaging and try/examine the item you bought, this only applies in cases where you need to check the function/characteristics of the item.
The right of return is valid for 30 days from the day you received your item. If your delivery has been partially delivered, it applies from the time you received your last item. Please return your unused item within 30 days in the original packaging, if the packaging is unusable it is fine to pack it with packaging that is equivalent to the original packaging. Pack the item carefully so it is protected during transport.
Refunds for your return will be refunded as soon as we receive the return and it has been processed, this usually takes about 3-4 weeks after the day you sent it back to us.
How to return:
Go to our website and log in to "My pages." Here you will find your orders and all information about which items you ordered. If this applies to a return that refers to a regret purchase, please send an email to Customercare@venturedesign.se with the below information and we will get back with a return slip:
• Order number
• Item number
• Number of articles
• Reason why you wish to return.
When returning, a return fee of SEK 45 per package will be charged, when returning larger/heavier items, a return shipping fee of SEK 195 per package will also be charged. If your return concerns a complaint or that you received the wrong product, you will not be charged any fees.
Refunds are made as soon as we have received the return and processed it, normally this takes about 2-3 weeks from the date you sent the return. If your handling of the goods meant a reduction in value of the same or if the original box is missing or destroyed, a deduction for reduction in value can be made, the deduction is assessed on a case-by-case basis. Refunds are made via the same payment method you used when placing the order. When repaying via bank card, it takes a few extra days before you see the money in your account due to the bank's handling time.
Venture Design will charge a fee of SEK 199 for orders that are not picked up within the specified time. The fee corresponds to the costs of shipping, return and handling.
According to the Consumer Purchase Act, you have the right to complain about your item within 3 years from the time you receive your order, on the condition that it is a manufacturing defect, but this does not have to be immediately apparent. You must advertise your product within a "reasonable time", which is approx. 2 months from receiving your item. Information on how to proceed with a complaint and what we need at Venture's customer service can be found below:
Mail to Solution@venturedesign.se with the below info:
• Order number
• Item number
• Number of articles
• Description of the defect on the item(s).
• Picture showing the defect on the article/articles, preferably from different angles.
After customer service has received all the information they need to be able to help you in the matter, they will give you different solution suggestions depending on what the error/defect is. You waive future claims and return rights for the specific fault if you accept a price reduction/compensation. If you choose to send your item back directly to us without us making an assessment of your case, we ask you to refer to the instructions under "how to return" where you will fill in the information found in the form.
If you receive your delivery and there is visible transport damage to the item, the driver will make a note on the delivery note upon receipt. After this, you must report the damage to us immediately, within 3 days at the latest. In order to detect hidden and visible defects, it is important that you unpack the item(s) and check them. When you file a damage report, email Solution@venturedesign.se with information and pictures where you can clearly see that the product is defective/transport damaged, preferably from several different angles.
When your refund takes place depends on the reason for the refund. If it is due to delayed delivery, a refund will be made within 14 days. If this applies to a return or complaint, you will receive a refund as soon as we have received the item and it has been handled.
Refunds are made via the same payment method that was used when the order was placed. In the case of invoice or account purchases, your return/complaint is automatically deducted and you see the refund under "my pages" when you are logged in, the refund will also appear on your next invoice. No updated invoice is sent the same month, you use the payment information on your existing invoice and only adjust the amount. In the case of card purchases, the refund is made to the same payment card from which the money was withdrawn, however, please note that it takes a few extra days before you see these in your account due to the bank's handling time. If the invoice has been paid before the return has been processed and you wish to have your credit amount paid out, contact Resurs Bank on 033-435 75 00.
All electronics that we sell come with a one-year warranty. Your invoice/delivery note is your guarantee certificate. The warranty does not apply if you have handled your product incorrectly, therefore it is important that you read the accompanying user manual to ensure that it has been handled/installed correctly.
If there is a dispute that we cannot resolve together, we recommend that you contact the General Reclamation Board, www.arn.se or box 174, 101 23 Stockholm. In case of disputes, we always follow their recommendations. You can also turn to the online platform available for complaints on the European Commission's website: ec.europa.eu/odr. You can find information about what rights you have as a consumer at www.konsumentverket.se.
Our goal is to always be able to answer questions via email within 24 hours of the email being received by us, the time only applies on weekdays. During high season, there may be longer response times as we will be heavily loaded, this applies to the period May-August.
All fraud/data breach will be reported to the police and also in case of suspicion of this. We have the right to refuse or cancel your purchase if we suspect a fraud, data breach or other type of abuse on our website.
Color changes etc:
As individual screen settings and monitors can affect the color shades of the articles and how images on our website compared to how it looks in reality can shift. We reserve the right for possible printing and typing errors.
Do not send advances, we are not responsible if you choose to send cheques, money or postage stamps.
Venture design is exempt from penalty for failure to fulfill certain obligations in this agreement if the failure is based on extenuating circumstances as described below and the circumstance makes performance difficult, prevents or delays. Exempting circumstances include actions or omissions by authorities, new or amended legislation, conflict in the labor market, blockade, fire, flood, sabotage or major accident. Force majeure also includes decisions by authorities that negatively affect the market and products, e.g. restrictions, warnings, sales bans, etc.
In order to be able to offer you Klarna's payment methods, we may share your personal data in the form of contact details and order information with Klarna at checkout, so that Klarna can assess whether you can choose the payment methods, as well as to adapt them for you. Your personal data that is shared is processed according to Klarna's own data protection information.
These terms and conditions were updated: 2023-03-23
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